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    银行转账(ACH)常见问题

    银行转账(ACH)计划将于近期向所有客户开放,敬请留意有关此新的存取款方式何时启用的消息!

    如果您在验证您的金融机构的凭证、存款或取款方面存在问题,请查看关于使用Bittrex进行银行转账的常见问题。

    一般问题:

    我没有银行转账按钮在控股页上我的Bittrex帐户。需要做什么,这个功能是可见的我的帐户?

    如果你无法看到银行帐户按钮出现在web侧边栏或应用程序,这可能意味着你不符合ACH资格。请确保您生活在一个菲亚特启用状态,您的帐户完全验证,并在您的帐户上启用2FA。

    一旦银行转账被选中,我无法看到我现有的银行选项。我需要做什么来使用这些先前添加的帐户?

    如果您无法查看ACH下拉菜单中列出的您的银行,这意味着您的银行此时不具备ACH存取款资格。如果您想存入法定货币,此时您可以提交法定申请通过银行电汇或通过借记卡存款。

    我无法选择我的金融机构进行验证。我们能做些什么呢?

    您正在寻找的金融机构可能不会支持我们的合作伙伴在格莱德。还有一种可能性是,您的金融机构受到Plaid的支持,但无法与加密货币交易所或服务开展业务。如果你要找的金融机构不在名单上,我们将不能支持存款和取款。我们要求您为受支持的机构使用不同的银行凭据。

    我已经从列表中选择了我的金融机构,但在通过Bittrex验证我的凭证方面遇到了麻烦。我怎样才能从我的帐户上存款呢?

    在输入您的证书之前,请仔细检查您选择的金融机构是否正确。您需要再次尝试登录,因为密码不正确,否则可能使用了用户名。如果这不起作用,请使用相同的凭据登录您的金融机构网站,测试您正在使用的凭据。您的金融机构可能会通过您的网上银行要求您确认您正在将您的银行信息用于第三方应用程序。

    特定的错误代码:

    错误代码:“无法连接到您的机构。”我需要做什么才能连接到有问题的帐户?

    当Plaid无法完成Bittrex和您的金融机构之间的链接过程时,会收到此错误代码。出现这种情况的原因有很多,但通常是由能够迅速解决的小问题引起的。如果您试图立即存款,我们建议您尝试联系其他金融机构以便您能够存款。一旦导致连接失败的问题得到解决,您将能够链接原始财务帐户。

    错误码:“用户名或密码错误。”需要做什么来解决这个问题?

    如果收到此错误码,我们建议您通过安全的网络浏览器登录您的金融帐户来确认您的用户名和密码。当搜索您的金融机构,同时通过格子链接,仔细检查正确的机构正在被选择。机构名单上有很多相似的名称,选择错误的名称可能会导致这个错误代码。

    错误代码:“您的帐户需要采取行动。”如何解决这个问题?

    联系账户的要求因机构而异。在将你的账户与Bittrex账户绑定之前,有些需要完成特定的步骤。请通过直接登录您所在机构的网上银行,并在尝试再次连接此账户之前寻找允许您共享数据的设置,以确认您的账户是否需要这样做。

    错误码:“用户名不正确。”收到这个错误的原因是什么?

    这个错误可能会收到,如果你已经更新你的用户名与你的金融帐户,因为你的帐户已经链接到你的Bittrex帐户。如果我们收到用户名更新的通知,我们会要求你用更新凭证重新连接你的帐户。如果没有提示您确认您的新凭证,您可能需要从您的Bittrex帐户删除银行信息,并重新验证您更新的用户名。

    错误码:“您的帐户设置不兼容。”如果收到这个错误,我还能链接我的帐户吗?

    翻译
    [原文]

    Bank transfer (ACH) frequently asked questions

    The bank transfer (ACH) program will be available to all customers in the near future, please keep an eye out for a news release for when this new deposit and withdrawal method will be available!

     

    Please review the commonly asked questions about bank transfers with Bittrex, if you are having issues verifying the credentials for your financial institution, making a deposit, or a withdraw.

       

    GENERAL QUESTIONS:

        I do not have a Bank Transfer button on the Holdings page of my Bittrex account. What needs to be done for this feature to be visible on my account?  If you are unable to see the Bank Account button appear on the web sidebar or in the app, this could mean you are not eligible for ACH. Please ensure you live in a fiat enabled state, have your account fully verified, and have 2FA enabled on your account. I am unable to see my existing bank options once bank transfer is selected. What do I need to do to use these previously added accounts?  If you are unable to view your bank listed in the ACH drop down menu, this means that your bank is not eligible for ACH deposit and withdrawals at this time. If you would like to deposit fiat currency, you are able to submit a fiat application to deposit via bank wire or deposit via debit card at this time. I'm unable to select my financial institution for verification. What can be done?  The financial institution you are looking for might not be supported though our partners at Plaid. It is also a possibility that your financial institution is supported by Plaid, but is unable to do business with cryptocurrency exchanges or services. If the financial institution you are looking for is not on the list, we will not be able to support deposits and withdrawals. We ask that you use different banking credentials for a supported institution.  I have selected my financial institution from the list, but am having trouble verifying my credentials though Bittrex. How can I proceed with making a deposit from my account?  Please double check that you are selecting the correct financial institution from the list before entering in your credentials. You will need to attempt your log in again as an incorrect password or username might have been used. If this does not work, please test the credentials you are using by logging into your financial institution website using the same credentials. It is possible that your financial institution requires you to acknowledge, through your online banking, that you are using your banking information with third party apps. SPECIFIC ERROR CODES:  Error Code: "Couldn't connect to your institution." What needs to be done so I can link the account in question?  This error code is received when Plaid is unable to complete the linking process between Bittrex and your financial institution. This can happen for a number of reasons, but is usually caused by minor issues that are quickly resolved. If you are trying to make an immediate deposit, we recommend attempting to link another financial institution so you are able to deposit. Once the issue causing the connection failure is resolved, you will be able to link the original financial account.  Error Code: “Username or password incorrect.” What needs to be done to resolve this issue?  If this error code is received, we recommend that you confirm your username and password by logging into your financial account from a secure web browser. When searching your financial institution while linking through Plaid, double check that the correct institution is being selected. There are many similar names on the institution list, and choosing the wrong one may result in this error code.  Error Code: "Action required with your account." How can this be resolved?  Requirements for linking an account varies from institution to institution. Some require certain steps to be met before the account can be linked to your Bittrex account. Please confirm if this is needed for your account by logging directly into your institutions online banking and looking for settings that allow you to share your data before attempting to link this account again.  Error Code: "Username incorrect." What are the reasons behind receiving this error?  This error may be received if you have updated your username associated with your financial account since your account has been linked to your Bittrex account. If we are notified of the username update, we will reach out and ask that you re-connect your account with the update credentials. If you are not prompted to confirm your new credentials, you may need to remove the banking information from your Bittrex account, and re-verify your updated username.  Error Code: "Your account settings are incompatible." Can I still link my account if this error is received?  There may be certain account settings at your financial institution that prevent Bittrex from establishing a connection with the institution. If this error is received, further work will need to be done by Bittrex and their partners before this account can be supported for bank transfers.